Frequently Asked Questions
Find answers to the most common questions from our customers.
🚚 Shipping & Delivery
How long does shipping take within Slovenia?
Orders within Slovenia are typically dispatched within 1–2 business days. Delivery via Pošta Slovenije usually takes 2–3 business days.
How much does shipping to Germany or Austria cost?
Shipping large tools (Type 1) within the EU costs €22.99 per unit, and compact tools (Type 2) cost €9.99 per unit. See the Terms & Conditions page for detailed rates.
Do you offer free shipping?
Yes! For orders over €100 within Slovenia, standard shipping (card payment) is free.
Do you ship outside Europe?
Yes, we ship worldwide. Costs for non-EU shipments vary — please see our Terms & Conditions page for detailed tariffs.
💳 Payment
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard, Amex) via the secure Stripe platform. Cash on delivery is also available for orders within Slovenia.
Is card payment secure?
Yes, all payments are processed through Stripe, which is PCI DSS certified. Your card details are never stored on our servers.
Do prices include VAT?
Yes, all prices listed on the website already include 22% VAT.
🔄 Returns & Warranty
What is your return policy?
Under EU consumer protection law, you have 14 days from receiving your order to withdraw without stating a reason. Items must be returned undamaged in their original packaging.
What warranty do the products carry?
All products come with a 2-year warranty for material defects under EU legislation. If you discover a defect, please contact us at sv.leshnik@gmail.com.
Who pays for return shipping?
Return shipping costs are borne by the buyer. If the product is defective or incorrect, we will cover the return costs.
🛠️ Products & Usage
Are Tornadica tools suitable for hard soil?
Absolutely! The tools are made from hand-forged, heat-treated steel and are specifically designed for demanding soils, including heavy clay.
Do I need a handle for the Innovative Pitchfork?
Yes, the Innovative Pitchfork is sold without a wooden handle. You can fit your own handle to match your height — we recommend oak.
How much does the Tornadica Cultivator weigh?
The cultivator weighs approximately 2.5 kg, allowing for comfortable work without excessive strain.
Still have questions?
sv.leshnik@gmail.com